Support

Write to a person.

Something not working, or a number looks wrong? That person is Lou, a flat rate painter who built this on the job.

support@uflag.app

Usually answered within a day. Include your repair order number and what you expected to see.

Common questions

Quick answers.

The reader got the hours wrong.

Every scan lands on a Check the scan screen before it saves. Fix any field there and tap save. If a whole estimate reads badly, email the PDF to support with the customer block covered; that usually means a layout the parser has not seen yet, and it gets added.

A body line should have counted as paint.

uFlag moves body-side lines to paint using a keyword list: cover for overspray, mask for primer, remove adhesive, and others. If your shop words an operation differently, the keyword list is editable in Settings. Send the exact wording and it can be added for everyone.

Where did the customer information go?

Removed on purpose, before anything is written to storage. uFlag keeps the repair order number, the vehicle, the labor lines and the totals. Names, addresses, phone numbers, plates, and insurance and claim details are stripped, and the check screen tells you how many items were removed. Once a job is closed and its week is paid, the estimate pages and text are deleted from the phone too. Your hours stay.

I picked the wrong version.

A phone keeps the version it picked at first open; there is no switch in Settings. To pick again, delete the app and reinstall it. Jobs stored on that phone go with it, so finish the week first or write to support before you do.

How does the body tech split work?

Enter Labor, Body from the estimate totals. When the car goes to paint, your repair share posts; when the job completes, the rest posts. The default is 60/40. Your shop's split is set in Settings, Profile, and every post follows it.

Can my shop see my hours?

Not today. uFlag runs on your phone, for you. Shared shop features are planned, and exactly who can see what will be stated plainly before anything is turned on.

I lost my jobs.

Jobs are stored on the device. Settings has a Look for older data option. If that does not bring them back, email support before reinstalling the app, because a reinstall clears local storage.

Clock reminders are not showing up.

Reminders need notifications allowed for uFlag in the iPhone Settings app. Turn them on there, then switch reminders on again in uFlag's Settings. The stop reminder only comes while you are on the clock.

Reporting a problem

What helps.

The more of this you can include, the faster it gets fixed.

  • What you did: the screen you were on and what you tapped.
  • What you expected, and what happened instead.
  • The repair order number, so the job can be found.
  • Your device and iOS version: Settings, General, About.

Do not send estimates with customer information on them. A photo with the customer block covered is fine.

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Feature requests

Wanted. uFlag is built from what techs ask for, and most of what is in it came from someone saying it was missing. Same address.

Send one